Refund Policy

At FiguMe, we are committed to delivering the best possible customer experience. Given the personalized nature of our products, we cannot offer refunds once an order has been initiated.

If you receive the wrong product, an incorrect size or print, or if your item is damaged during shipping, we will gladly provide a replacement. Please notify us within 48 hours of receiving your order in these cases.

For recent orders, you can cancel or modify your request within 6 hours. After this period, cancellation or change requests will be considered at our discretion, as our artists may begin work immediately after your order is placed.

When creating your artwork, we utilize the photo you uploaded with your order. If your photo may not produce a good result, our design team will contact you and request a better reference photo before production. You are welcome to include notes with your order if you have any specific requests.